Serves as the primary point of contact for incoming inquiries for claimants pending at levels 1 & 2 of the Social Security Disability process. Reviews claimant completed questionnaires as well as interviews claimants by telephone to complete various disability claim forms. Places outgoing calls to claimants when additional information or follow up is needed. Position involves heavy data entry and claimant education, with the objective of solving problems without escalation. Also responsible for providing the claimant insight into the Social Security process, explaining decisions and encouraging continued participation in the disability process.
High school diploma or equivalent is required, with 6 months customer service experience.
Professional oral/telephone communication skills. Superior organizational skills. High level of initiative. Excellent knowledge of Word and Excel.
Equal Opportunity Employer - Minorities/Females/Veterans/Disabled