Allsup, LLC

  • Onsite Account Manager

    Job Locations US-ME-Portland
    Date posted 2 weeks ago(7/30/2018 8:45 AM)
    Category
    Account Management
    Type
    Regular Full-Time
  • Overview

    The Onsite Account Manager is responsible for leading and managing the day to day operational aspects of an onsite team of employees, which may include multiple locations, as well as serving as the Account Manager for designated client accounts (onsite and other locations). Serves as the primary point of contact for Allsup’s key management point of contacts at the designated client locations.  The Onsite Account Manager will be responsible for ensuring excellent customer service delivery to our clients and claimants.

    Responsibilities

    • Responsible for the day to day operations of the onsite group.  
    • Responsible for people management which includes staffing, coaching, employee development, motivation, and recognition of employees.
    • Work with team to develop process improvements for Allsup and the client utilizing the staff's knowledge of the onsite process and procedures. 
    • Conduct timely performance planning, performance reviews and all appropriate personnel actions relating to the onsite group. 
    • Ensure onsite group workloads are balanced and prioritize workload in periods of high volume of LTD approvals. 
    • Maintain detailed knowledge of the Social Security Coordinators duties, Administrative Assistant duties and the client's specific teams' procedures. 
    • Building positive relationships with key client contacts and claims personnel.
    • Maintain technical knowledge regarding LTD processes and procedures, Social Security disability, the client's systems as it pertains to the onsite duties and Allsup claims management system.
    • Maintain positive, cooperative and collaborative communication with the group. 
    • Conduct regular meetings as well as individual meetings with the staff. 
    • Foster strong communications within the onsite group, Account Management team and among the Allsup management team.
    • Take ownership of issues and process changes that arise with other departments within Allsup and with the client and communicate the resolution to the onsite group. 
    • Develop and maintain relationships with our key point of contacts. Also, develop a positive professional relationship with the LTD team supervisors and appropriate directors. 
    • Provide excellent customer service delivery to our clients and claimants.  
    • Handle the day to day Account Manager duties and responsibilities. 
    • Prepare and present training materials/presentations to our clients when appropriate. 
    • Provide reporting to our contacts and develop special reports to meet the needs of our clients as requested. 
    • At regular intervals, communicate to your Team Leader on performance of the onsite staff and updates regarding the account. 
    • Perform miscellaneous job related duties as assigned.

    Qualifications

     

    Long term disability experience with a  knowledge of Social Security disability and Medicare.  Bachelor's degree or equivalent experience required. Supervisory experience preferred, but not required.  Exceptional communication skills required, both written and oral.  Strong planning, organizational and detail orientation skills.  Effective in the negotiation process.   Strong working knowledge of Microsoft Word, Excel and PowerPoint.  Some travel.

     

     

     

    Equal Opportunity Employer - Minorities/Females/Veterans/Disabled

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