Allsup

Supervisor, Finance Operations

US-IL-Belleville
3 weeks ago
Category
Management
Type
Regular Full-Time

Overview

The Finance Operations Supervisor will independently manage the personnel and functions within Finance Operations (~15 staff) reporting to Allsup Vice President of Operations. The primary function is Overpayment Reimbursement Services (ORS) which includes educating and offering overpayment services to new Allsup claimants and ultimately working with the claimant on overpayment recovery at the time of award. In addition,  the Finance Operations team works with those claimants that need to pay Allsup directly for representation services.

Responsibilities

 Responsible for daily operations of Finance Operations Team

 Works independently to develop daily plans, motivate team and achieve planned results

 Establish processes and controls within the department to promote excellent work quality and achieve department, company and customer service goals

 Plan, develop, and recommend department goals and objectives consistent with Allsup objectives

Measure success against company goals, client performance guarantees, service level agreements and report results internal to Allsup and external to clients

Evaluate current processes and encourage all team members to identify areas of opportunity or improvement

Responsible for people management which includes staffing, coaching, performance management, development, motivation, and recognition of employees

Establish and maintain two-way communications within the department to understand the needs and concerns of employees

Develop performance plans and conduct annual performance review as well as monthly one on one discussions

Communicate effectively with Sales and Account Management teams in regards to client company performance

Communicate directly with Clients in support of Sales and Account Management

Foster good communications within the department and work closely with other Allsup managers, supervisors and coordinators

Qualifications

Supervised or directly managed teams

Bachelor’s degree or equivalent experience

Experience analyzing data and results, making plans based upon results and communicating results and subsequent modifications

Exceptional oral and written skills

Contact Center experience preferred

 

 

 

Equal Opportunity Employer - Minorities/Females/Veterans/Disabled

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed