The Client Facilitator is required to be knowledgeable in all aspects of Allsup Inc.’s Social Security Representation service, overpayment recovery, and the Long Term Disability (LTD) carrier’s disability claims process. Responsibilities include reviewing claims for SSDI potential, providing direct support for the LTD carrier, developing business relationships with disability claims managers, and serving as one of their key onsite Allsup contacts. The Client Facilitator must be a competent liaison between the LTD carrier and Allsup while monitoring the carrier’s SSDI offset process, recovery of overpayments, and return to work processes relating to SSDI. The Client Facilitator, in conjunction with the Allsup Account Manager, is responsible for resolving customer service issues relating to the LTD carrier and its claimants. The Client Facilitator will provide assistance and support to Allsup personnel in developing claims for SSDI representation.
Bachelor’s degree or equivalent experience required. Disability claims experience with Allsup, DDS, SSA or the LTD division of an insurance carrier required.
Knowledge of the Social Security disability process preferred. Excellent written, verbal and human relations skills. Strong computer skills with working knowledge of Microsoft Word and Excel required.