Allsup

Vendor Manager

US
4 weeks ago
Category
Claims Operations
Type
Regular Full-Time

Overview

The Vendor Manager oversees external relationships with multiple Social Security Disability Professionals. This individual is responsible for managing the associate relationship on behalf of Allsup. This position will work directly with the operational management team, support staff, and associates to achieve financial and operational goals of the department and company.

 

Responsible for strategic planning to ensure Allsup cases at the hearing level are assigned to achieve positive award rates, including benchmarking and continuous improvement. Solves problems that may arise during the course of an associate contract period. Responsible for maintaining and documenting all associate related performance, quality, and compliance documents as outlined by Allsup.

Responsibilities

  • Under minimal supervision, oversees relationships with external vendors (associates) by analyzing results, instituting best practices for vendor management, and adjusting work distribution contingent upon goals being achieved.
  • Develop and implement process improvement solutions related to business needs.
  • Develop, forecast and delivery weekly/monthly performance result reports to include key metrics, stack ranking of associates and survey results.
  • Implement/develop processes to increase performance.
  • Ensure service level agreements are being met and performance aligns with strategic goals and priorities.
  • Track and report on results by individual and by team.
  • Design and implement ongoing communication process between associate and management team.
  • Responsible for weekly, monthly and annual goals of vendor contracts.
  • Effectively onboard new associates, set expectations, and monitor performance
  • Advocates for improving processes and experiences regarding associates and procedural issues.
  • Maintains relationships with appropriate Allsup departments to resolve conflicts or problems regarding billing (both for medical record payment and fee payments), system related issues, as well as dealing with any client or customer issues that may arise.
  • Ensure problem resolutions are achieved without compromising relationships with claimants or clients and when possible with the associate themselves.
  • Communicate contract terminations to associates as deemed appropriate in the best interest of the claimant.
  • Follow up on any necessary documentation that is a condition/term of the contract (i.e.: proof of CEU, insurance status, and compliance with security standards).
  • Resolve all issues with the claimant/client/ODAR and review the situation with the associate taking the necessary action up to and including termination of the contract (additional action could include temporary stop in workflow, discussion with the associate, documentation of associate file).

Qualifications

 

Direct experience managing vendor contracts/relationships is required.  Working knowledge of Social Security Disability Insurance (SSDI) program is a plus. Bachelor’s degree required or equivalent experience. Excellent verbal and written communication; exceptional human relations skills, organizational and multitasking abilities. Position requires periodic travel with the ability to work remotely.  

 

Equal Opportunity Employer - Minorities/Females/Veterans/Disabled

 

 

 

 

 

 

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