Support Specialist II (Scheduler)

2 weeks ago
Regular Full-Time


The Support Specialist Scheduler Levels 3&4 schedules hearings with hearing offices at Level 3 of the SSDI representation process. This position involves extensive telephone contact with hearing offices and Level 3&4 associates.


Requires extensive telephone contact with hearing offices as well as associates.  Operates within a contact center environment to ensure adequate coverage of incoming calls—also tasked with initiating outbound calls to ODARs and associates.


Efficiently and effectively schedules hearings for associates utilizing tools provided (such as the internet, territory profiles, and scheduling application).


The support specialist is responsible for a wide range of job duties from telephone contact and data entry to decision making when scheduling hearings, contacting ODAR, or associates.


Updates associate calendars and assists with transfer of file when necessary to insure proper coverage of hearings.

Utilizes task system to track the case physically as well as in regards to where it stands in the claims process. Support specialist is responsible for setting key tasks to initiate progress and continuity of the claim.

Calls hearing offices to initiate scheduling when possible.


Composes letters to hearing office at direction of associate or management when letters in the system are not situation appropriate.

Demonstrates broad based technical knowledge in regards to SSA and ODAR policies and procedures in particular when requesting postponement of hearings.


Bachelor's degree preferred, or associate's degree with 6 months general office experience or appropriate Allsup experience.




Equal Opportunity Employer - Minorities/Females/Veterans/Disabled


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