Allsup

Claims Specialist I

US-IL-Belleville
5 days ago
Category
Customer Service/Contact Center
Type
Regular Full-Time

Overview

This position is the starting point for Allsup's Social Security disability insurance (SSDI) representation service.  Receives incoming calls and conducts outgoing calls to claimants recently referred from their long term disability carrier to Allsup for SSDI representation as well as individual claimants.  Educates new customers about Allsup and the disability application process, screens claimants for viability, addresses all initial claimant issues, and, ultimately, solicits the authorization forms necessary for Allsup to begin services. Creates an awareness of Allsup’s referral program with our customer claimants. Additionally creates leads for AMA, HIS, and Allsup Veterans Appeal Service, as appropriate.

 

 

Responsibilities

  • Receives incoming calls and conducts outgoing calls to claimants recently referred from their long term disability carrier to Allsup for SSDI representation as well as individual consumers.
  • Reviews and/or screens all cases to determine eligibility for a SSDI claims based on medical criteria, work history, restrictions and earnings data.
  • Educates claimants on the financial advantages of SSDI and the advantages of using Allsup's services.
  • Generates referrals for Connections Count program as well as other Allsup services like Veterans Appeal service, AES and HIS.
  • Answers claimant's questions regarding SSDI and its impact on other factors (i.e. dependents, long term disability, workers' compensation). 
  • Maintains technical knowledge of SSDI requirements, the disability application process, Supplemental Security Income, Workers' Compensation, and medical/vocational issues.
  • Obtains accurate and thorough information from each claimant in preparation for assignment to a Claims Representative. 
  • Performs vital data entry in case management system.  Accurately and thoroughly documents talk notes of all conversations and activity.
  • Conducts conference calls with SSA when necessary to obtain detailed claim status. Closes cases for the appropriate code when necessary.
  • Discusses fees and services in a tactful and professional manner.
  • Demonstrates tact, diplomacy, and a positive professional attitude when handling problem situations.
  • Maintains control of claimant conversations to focus on resolving their concerns and achieving a high level of claimant satisfaction.
  • Meet or exceeds monthly, quarterly and annual referral goals - Individual and Team.
  • Maintains strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.

Qualifications

Bachelor's degree preferred, or associate's degree with 6 months customer service office experience or appropriate Allsup experience.

 

 

Equal Opportunity Employer - Minorities/Females/Veterans/Disabled

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